User Journey Manager

Join Lusha, where culture isn’t just a label—it’s our DNA. We’re dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we’re proud of. Ready to be part of something truly unique? Join us and let’s grow better together.

As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.

We’re looking for a Usage Journey Manager to optimize user experiences, drive product-led growth (PLG), and champion customer retention.

Where does this role fit in our vision?

Every role at Lusha is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain. The Usage Journey Manager will play a pivotal role in shaping the user experience, ensuring that every touchpoint drives value, supports adoption, and aligns with our broader vision of empowering B2B sales professionals globally.

How you’ll shape the future of B2B sales:

Optimize the User Journey: Map, analyze, and enhance the end-to-end user journey to improve product usability, adoption, and engagement while addressing friction points and amplifying moments of value.
Drive Product-Led Growth (PLG) by increasing usage: Collaborate across teams to optimize the onboarding flow and experiment with A/B testing to encourage feature discovery, initiate engagement tactics and continuously improve outcomes.
Boost Retention and Engagement: Develop retention strategies to reduce churn, monitor user behavior analytics for early disengagement signs, and implement tailored interventions to improve satisfaction.
Champion Customer Insights: Collect and leverage user feedback to influence product roadmap decisions, ensuring a customer-centric approach to usability and feature development.
Collaborate Cross-Functionally: Work closely with product, marketing, and customer success teams to align features, enhancements, and user journeys with customer needs.
Track Key Metrics and Report Progress: Monitor KPIs such as adoption rates, NPS, and churn, providing actionable recommendations and measuring the impact of initiatives.

Requirements:

Here’s what we need from you

3+ years in customer success, product management, or product marketing roles, with a focus on usability and adoption.
Proven expertise in driving PLG initiatives and enhancing user journeys at scale.
Proficiency in user analytics tools (e.g., Mixpanel, Amplitude, Tableau).
Expertise in journey platforms (e.g., Braze, HubSpot).
Familiarity with A/B testing frameworks and tools.
Experience with customer feedback platforms (e.g., UserTesting, Copilot) is a plus.
Exceptional problem-solving and critical-thinking abilities.
Strong collaboration and communication skills to work effectively across teams.
A customer-centric mindset with a passion for enhancing user experiences.

How will you innovate? How will you learn?

As a growth-stage company constantly evolving, you’ll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has grown from its startup roots. You’ll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you’ll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.

Why Lusha? It’s simple

Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha’s dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we’ve transitioned from our bootstrap origins to unicorn status with a valuation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence.

Join us and experience a career journey as distinct and dynamic as you are.