customer success

Company Description Reline IT Solutions provides tailored technology solutions for organizations of all sizes, from local businesses to international enterprises. The company designs and implements customized IT services that align with each client’s industry, scale, and operational needs. Reline delivers comprehensive support for networks, institutions, businesses, and websites, helping clients stay current with evolving technologies. The team focuses on identifying and analyzing emerging trends to offer optimal, future-ready solutions for its customers.
Role Description The Sales and Service Specialist is a full-time, on-site role based in Ness Ziona. This position is responsible for engaging prospective and existing clients, understanding their IT needs, and presenting appropriate solutions and services. Day-to-day tasks include managing the sales process, providing high-quality customer service, responding to inquiries, and ensuring client satisfaction throughout the engagement lifecycle. The specialist will coordinate with technical teams to support implementations, follow up on service performance, and maintain long-term client relationships. Additional responsibilities may include preparing proposals, supporting training or onboarding activities for clients, and contributing to continuous improvement of sales and service processes.
Qualifications

• Strong Communication and Customer Service skills to interact effectively with clients and internal teams.
• Proficiency in Sales, including lead generation, consultative selling, and closing opportunities.
• Experience or interest in Training and Sales Management to support client onboarding and help optimize sales activities.
• Ability to understand and explain IT solutions and services in clear, accessible language.
• Proven organizational skills, attention to detail, and ability to manage multiple client requests simultaneously.
• Comfort working in an on-site environment in Ness Ziona and collaborating with cross-functional teams.
• Prior experience in technology or IT services sales and support is an advantage.
• Relevant education or certifications in business, sales, customer service, or IT fields are beneficial.