Strategic Customer Success Manager

COMBLACK is hiring a Strategic Customer Success Manager!

The role includes leading the customer relationship strategy across dozens of major and influential organizations in the Israeli market, building communication and engagement plans, managing ongoing interfaces with senior stakeholders, and positioning the technology division as a strategic partner to its customers.

The position also involves leading complex processes across Technology, Product, Operations, and Finance teams, managing and tracking projects and deliverables, measuring customer satisfaction, and driving continuous service improvement. In addition, the role includes evaluating and implementing AI, GenAI, and automation tools, analyzing data, and defining success metrics to improve customer experience and service quality.

What are we looking for?

• 2+ years of experience managing technology or IT projects
• At least 4 years of hands-on customer management experience in a technological environment
• Experience working with large organizations, complex enterprises, public-sector organizations, or local authorities – a significant advantage
• Experience using data, AI tools, and automation to optimize processes and improve service – an advantage

Why COMBLACK?

Comblack is a company dedicated to creating accurate and meaningful connections between people and the right opportunities. We believe in a personal approach, uncompromising professionalism, and true end-to-end support, for both candidates and clients. At Comblack, you’ll find a dynamic, supportive, and innovative work environment that encourages initiative, growth, and continuous professional development.