Head of Customer Service

Knapp is one of the top 3 automation companies in world, developing and manufacturing intelligent warehouse systems using the latest solutions in digitalization, software, automation and robotics.

What will you do?

- Be an integral part of the company's management and report to Knapp Israel's CEO.

- Develop and strengthen KNAPP Israel's distinctive service brand.

- Develop and strengthen customer relationships and customer satisfaction.

- Responsible for developing, leading, and managing employees, while leading continuous improvement activities across all sites.

- Responsible for customer service cost budget.

- Proactively seek new business opportunities.

- Ensure professional cooperation with the corporate service department.

What are we looking for?

- Experience in managing multi-site teams at a strategic level.

- Understanding of automation/operation/manufacturing industry.

- Strong customer service experience and management.

- Proactive approach, experience in initiating and leading processes and changes.

- Mechanical / electrical education (eng. or practical).

- Excellent command of English - spoken and written.