Head of Customer Service

Description:

About us:

At Bank esh, we are not just imagining the future of banking - we are building it. Our mission is to create a groundbreaking banking experience that merges cutting-edge technology, operational excellence, and unshakeable trust between the bank and its customers. Having secured our banking license in formation in December 2022, we are gearing up to launch our digital bank from the ground up. We are looking for an exceptional leader to take a central role in driving this revolution.

We are seeking a Head of Customer Service to lead the overall strategy, policy, and operations across customer service and customer experience (CX). In this role, you will ensure high-quality, accessible, and efficient service across all digital and voice channels, lead our customer service centers, represent the Voice of the Customer (VOC) across the bank, and spearhead advanced, data-driven initiatives and AI implementations for continuous improvement.