IT - IT Technical Support Engineering

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

As a Cognyter you will:

• Responsible for providing IT technical support and assistance.
• Interacts with internal customers by phone/mail/teams or in-person to resolve their IT issues related to software and hardware to help them get back up and running smoothly again.
• Support application level 1
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Testing new technology
  
  

• 1-2 years of experience
• Technical customer care experience
• A technical, logical thought process
• Problem-solving skills
• Ability to prioritize and delegate
• An advantage: Excel, PowerShell