Service Desk Specialist

Description:

Service Desk Specialist

We are looking for a hands-on Service Desk Specialist to serve as the primary IT focal point at our new site. This position combines Service Desk support with local IT infrastructure ownership.

You will support employees, maintain workplace technology, troubleshoot systems and connectivity, manage incidents, and coordinate with central IT teams.

The role combines end-user support with local systems and infrastructure responsibilities, including:

• Providing on-site and remote technical support
• Installing and troubleshooting computers, software, printers, and meeting-room equipment
• Supporting Microsoft 365, Active Directory, permissions, MFA, DNS, DHCP, and NAC
• Troubleshooting local networks, switches, Wi-Fi, and connectivity
• Managing incidents and service requests through our ticketing system
• Supporting employee onboarding, offboarding, IT assets, and documentation
• Coordinating escalations and infrastructure activities with central IT teams
• Managing an extensive VMware virtual environment
• Maintaining backups and replications and safeguarding company data

• 3+ years of experience in IT support or system administration
• Strong knowledge of Windows, Microsoft 365, Active Directory, networking, and endpoint support
• Excellent troubleshooting and customer service skills
• Ability to work independently and take full ownership of site IT operations
• Knowledge of IT security systems, including AV/EDR solutions, NAC, vulnerability assessment tools, patch management, and server hardening, is an advantage
• Familiarity with firewalls (FortiGate) is an advantage
• High-level written and verbal Hebrew and English