IT Service Specialist

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Loo

דרישות:

UP to 3 years of proven experience as an IT Support Specialist or similar role.
Strong technical abilities in diverse technical fields (Windows, Mac environment, Networking, Security and Monitoring System)
Proficient in managing end users and permissions in Active Directory Servers, Office 365, Microsoft Intune, and Azure.
Knowledge of scripting (PowerShell / JSON / Jenkins)
Proven experience with AI tools in daily tasks and workflows.
Experience with managing systems on Virtual platforms (including clouds)
Basic understanding of networking concepts and protocols.
Excellent problem-solving and communication skills.
Experience working with global teams, able to work both independently and collaboratively.
Ability to multitask.
Ability to work effectively under pressure, manage multiple priorities, and consistently meet SLA targets.
Customer-focused with a strong commitment to providing exceptional support.
Team Player. המשרה מיועדת לנשים ולגברים כאחד.