Customer Success Manager

IMPORTANT: THIS IS A RELOCATION JOB - THE CANDIDATE WILL NEED TO MOVE TO GIBRALTAR (with relocation package).

(Please read headline above first...)

The Success Manager will build lasting relationships with a wide range of International Gambling Operators Clients and support them throughout their journey with Traffica.

The responsibilities range from supporting a successful client onboarding through to supporting roadmaps for users’ acquisition via various marketing acquisition channels.

The role involves providing support and guidance to the marketing acquisition team to ensure that they are aligned with the client’s strategy and wants to provide an excellent level of service.

Working closely with clients and different functions within Traffica team to provide support and clarity on ongoing tasks, requests and projects, which will include trouble shooting, problem solving, incident resolution as well as sharing best practice insight and guidance.

Responsibilities

• Onboarding of new Clients
• Manage multiple clients, with a primary focus on client satisfaction equally for smaller projects and complex endeavours.
• Effectively communicate project details to team members to align solutions with client campaign requirements.
• Identify and resolve issues, applying critical thinking and creative problem-solving skills.
• Provide regular reporting of progress and performance of campaigns to the clients via Presentations.
• Working closely with all departments internally from BI to user Acquisition team and MarTech to ensure good understanding of the client needs.
• Providing support to the Traffica team by ensuring their needs are communicated efficiently so they can get all the tools and resources they require in their daily activities.
• Constant communication with all stakeholders to ensure they are aligned with the Client vision and budget and marketing specificities.
• Managing progress tracking, updates, analysis, and budgeting where applicable.

Requirement and Skills

• Exceptional ability to communicate and foster positive business relationships.
• Strong interpersonal and communication skills, establishing trust with clients and team members.
• Exceptional project management abilities, including effective prioritization, multitasking, and meeting deadlines.
• Fundamental knowledge of digital marketing, with proficiency in areas such as SEO, PPC, social media, web development, or other digital marketing services.
• Proactive with a positive attitude, comfortable working independently and collaboratively.
• Problem solving mindset.
• Accountability and personal organization are essential.

About Traffica

Traffica is an Online Solutions Provider specializing in Performance Marketing for the online gaming sector.

We work exclusively with big operators around the globe, providing them a verity of high quality marketing services in the online eco-system.