Customer Success Manager

Customer Success Manager | Enterprise Clients & Strategic Partnerships

A leading financial organization in Central Israel is looking for an experienced Customer Success Manager to manage relationships with enterprise clients and strategic partners, drive product adoption, and support long-term customer growth.

This role combines customer relationship management, onboarding, implementation, retention, and commercial expansion. You will work closely with Product, R&D, Sales, and Support teams to ensure customers achieve ongoing value from the organization's products and services.

What You'll Do

• Manage ongoing relationships with mid-sized and enterprise clients, as well as strategic business partners
• Lead customers through onboarding, implementation, ongoing adoption, and account expansion
• Proactively increase product adoption, engagement, and customer satisfaction
• Conduct Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs), presenting performance data, insights, and business recommendations
• Deliver customer training sessions and support implementation processes
• Identify churn risks and lead proactive customer retention initiatives
• Identify and drive upsell and cross-sell opportunities within existing accounts
• Collaborate closely with Product, R&D, Sales, and Support teams
• Represent the voice of the customer and provide actionable feedback to improve products and services
• Monitor service-level agreements (SLAs) and maintain high standards of customer satisfaction
• Manage multiple customer relationships and business initiatives simultaneously

What We're Looking For

• 3+ years of experience in Customer Success, Account Management, or Strategic Partnerships
• Proven experience managing complex customer relationships involving multiple stakeholders
• Hands-on experience driving upsell and cross-sell initiatives
• Strong ability to manage multiple accounts, tasks, and business processes simultaneously
• Excellent communication, relationship-building, and stakeholder management skills
• Strong customer-centric mindset combined with commercial and business awareness
• Proactive approach, personal accountability, and ability to work independently
• Experience working with CRM and ticketing systems, such as Zendesk
• High proficiency in both Hebrew and English

Advantages

• Experience in the FinTech industry
• Experience working in B2B SaaS companies
• Business or operational knowledge of credit, payment processing, payments, or credit card services

Central Israel | Full-time