Junior Customer Success Manager

Description:

We are seeking a Junior Customer Success Manager with a strong interest in cybersecurity and DevOps services. This hybrid role combines client-facing relationship management with hands-on support of sales operations. You will help ensure the success of our B2B clients by guiding them through onboarding, adoption, and support, while also contributing to the operational efficiency of our sales and service delivery teams.

Key Responsibilities:

• Support onboarding and implementation for clients using our cybersecurity or DevOps services (e.g., SOC-as-a-Service, Compliance, CI/CD pipelines, cloud security, SIEM/SOAR).
• Act as a trusted point of contact for junior-level technical and business users.
• Monitor customer health scores and flag risks proactively.
• Assist in coordinating service delivery with technical teams (e.g., security analysts, DevOps engineers).
• Gather client feedback and contribute to continuous service improvement.
• Maintain and update CRM records (e.g., HubSpot, Salesforce), ensuring accurate tracking of opportunities, renewals, and upsell paths.
• Support proposal preparation, quote management, and contract tracking for cybersecurity and DevOps solutions.
• Generate and maintain reports on customer lifecycle KPIs (onboarding progress, renewals, churn, satisfaction).
• Coordinate internally with Finance, Legal, and Operations to streamline the deal and support lifecycle.
• Document and refine processes that support scalable growth and retention.

Qualifications:

• 1–2 years of experience in customer success, technical account management, or sales —preferably in a cybersecurity or DevOps environment.
• Basic understanding of IT infrastructure, DevOps pipelines, cloud platforms (AWS, Azure), or security principles.
• Familiarity with CRM and support tools (e.g., HubSpot, Jira, ServiceNow).
• Strong communication, documentation, and time management skills.
• Analytical mindset with attention to detail and eagerness to learn.

Preferred Qualifications:

• Exposure to cybersecurity services (SOC, MDR, NDR, SIEM, endpoint protection).
• Understanding of DevOps tools and processes (Git, CI/CD, containers, infrastructure as code).
• Experience in a B2B technology or MSP/MSSP company