Customer Success Manager

Description

Rise provides fully programmatic media solutions for publishers, that seamlessly integrate with their content and product user experience. With advanced data-powered solutions perfectly adapted to accommodate advertising needs, publishers are enabled to maximize their revenues by getting back control.

Summary Position

We are looking for a highly talented individual to fill the role of CSM. Has to be a people person - a relationship wizard with analytical skills. The ideal candidate will be in charge of our partners' day-to-day growth & will need to show technical skills, creativity in finding solutions & people skills in obtaining all the internal information for the partners’ needs. Also, the candidate will be representing the activity in summits & client -facing meetings that will require native English levels & presentation skills. Day-to-day work within a team, while collaborating with cross-teams as well. The CSM should be a team player!

Responsibilities

• Managing top publishers in the video and display industry
• Manage day-to-day relationships with our clients - Grow and optimize strategic accounts.
• Analyzing and optimizing the performance, while maintaining close and personal relationships.
• Having a constant technical overview of the products, both in terms of relevance and abilities.
• Identify opportunities for upscale, and execute them.
• Communicating the partners’ needs and requirements internally.
• Participate in abroad business trips and summits.

Requirements

• 2 years of Customer Success experience in the ad tech industry - MUST!
• Native English & Hebrew - MUST!
• Strong analytical skills (Excel, Data analysis) - MUST!
• B.A/BSc degree in analytics.
• Empathy and ability to understand your client’s needs.
• Strong interpersonal skills, people person, and highly motivated individual.
• Ability to identify cross-sell and upsell opportunities, and extract insights from meetings/calls.
• Ability to multitask and handle various priorities.
• Details-oriented with an ability to see the bigger picture.
• Excellent presentation skills.
• Experience in the mobile app industry- advantage.