IT Support Engineer II

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.

The responsibilities of this opportunity include:

Ability to resolve issues related to printing, desktop hardware, and connectivity issues
Support sites remotely and onsite as needed and assist in managing other technologies
Ability to work with a ticketing system and provide quality updates to internal customers and teams.
Ability to troubleshoot/resolve issues in a timely manner
Follow standard help desk procedures and recommend changes for continuous improvement.
Install, make changes, and repair computer hardware and software
Follow-up with employees to ensure issues are resolved
Provide employee customer assistance
Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource
Log all help desk interactions
Expand our ever-improving automated helpdesk BOT system
Working across time zones
Responding to crisis situations promptly
Meeting team performance requirements

Qualifications:

Proven 3+ years working experience in Information Technology
Strong computer skills and interest
Knowledge of Windows, Mac, and others
Customer service orientation
Experience with Gsuite, Slack, ServiceNow, Okta, RingCentral, and Zoom for starters
Strong troubleshooting and problem analysis
Relevant certifications are a real bonus

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.