Life Cycle Marketing Manager

Role Overview Are you a data -driven strategist with a passion for customer journeys? We are looking for a Life Cycle Marketing Manager to own the end-to-end customer lifecycle at our company. In this role, you will be the driving force behind increasing Customer Lifetime Value (LTV), re-engaging dormant users, and maximizing revenue from our existing global community. You will design, execute, and optimize cross-channel programs that deepen engagement and accelerate repeat purchases, all while leveraging our rich customer data and cutting-edge salesforce ecosystem. Key Responsibilities LTV & Reactivation Strategy: Lead the strategy to boost CLV/LTV. Design and scale win-back campaigns specifically targeting at-risk and dormant users (including those with 2+ years of inactivity). Customer Journey Mapping: Map and optimize the full journey-from post-purchase and onboarding to replenishment and repurchase. Identify friction points and turn them into engagement opportunities. Cross-Channel Execution: Coordinate seamless experiences across Email, SMS, App, Marketplaces, and Web. Ensure consistent messaging and timing across all touchpoints. data -Driven Optimization: Analyze cohort behavior and retention trends to inform strategy. Partner with Product, CRM, and data teams to align lifecycle initiatives with business goals. Platform Leadership: Own the lifecycle strategy and journey design within the salesforce environment, partnering with IT and Marketing Automation for flawless deployment.