Customer Success & Customer Service Manager

עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

גלובל רמיט - שירותי מטבע בע"מ

כפר סבא

גלובל רמיט - שירותי מטבע בע"מ

כפר סבא
מלאה
12,000-17,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק

Global Remit is an Israeli fintech company dedicated to the financial inclusion of foreign workers in Israel. We operate current accounts with full IBAN functionality, international money transfers, Visa cards, and digital wallets - giving hundreds of thousands of people access to financial services that truly fit their lives.

We are looking for a Customer Success & Customer Service Manager to join our team in Kfar Saba.

About the Role
This is a hands-on management role with real ownership. You will lead the customer experience function end-to-end - from onboarding through long-term retention - managing a service team and working directly with customers from diverse backgrounds, including Filipino, Sri Lankan, Indian, and Nepali communities. The role also covers the company's network of agents and exchange offices, ensuring they have the operational support, information, and responsiveness they need to represent Global Remit effectively.

What You Will Be Responsible For
Managing the full customer lifecycle and service quality across all channels
Leading, coaching, and developing the customer service team in Kfar Saba
Driving improvement in satisfaction scores, retention rates, and NPS
Providing operational support to external agents and exchange offices - handling inquiries, resolving issues, and maintaining strong working relationships
Collaborating with senior leadership on service strategy and operational decisions
Identifying recurring issues and building systematic, lasting solutions

Requirements:
What We Are Looking For
2+ years of experience in a Customer Success Manager or Customer Service Manager role - required
Background in fintech, financial services, or retail - a significant advantage
Experience working with external partners, agents, or B2B clients - an advantage
Proven people management experience - required
Fluent English and Hebrew - required
Demonstrated ability to work in a multicultural, fast-moving environment
Strong service instincts, sound judgment, and the ability to operate independently

What Global Remit Offers
A meaningful, senior-level role in a growing fintech company
Direct collaboration with a senior, hands-on leadership team
A diverse, purpose-driven work environment
Competitive compensation commensurate with experience

Location: Kfar Saba | On-site
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This position is open to all candidates.