Customer Success & Customer Service Manager

Global Remit is an Israeli fintech company dedicated to the financial inclusion of foreign workers in Israel. We operate current accounts with full IBAN functionality, international money transfers, Visa cards, and digital wallets - giving hundreds of thousands of people access to financial services that truly fit their lives.

We are looking for a Customer Success & Customer Service Manager to join our team in Kfar Saba.

About the Role
This is a hands-on management role with real ownership. You will lead the customer experience function end-to-end - from onboarding through long-term retention - managing a service team and working directly with customers from diverse backgrounds, including Filipino, Sri Lankan, Indian, and Nepali communities. The role also covers the company's network of agents and exchange offices, ensuring they have the operational support, information, and responsiveness they need to represent Global Remit effectively.

What You Will Be Responsible For
Managing the full customer lifecycle and service quality across all channels
Leading, coaching, and developing the customer service team in Kfar Saba
Driving improvement in satisfaction scores, retention rates, and NPS
Providing operational support to external agents and exchange offices - handling inquiries, resolving issues, and maintaining strong working relationships
Collaborating with senior leadership on service strategy and operational decisions
Identifying recurring issues and building systematic, lasting solutions