Account Manager

About Vatto:

Vatto is an innovative and fast-growing company specializing in smart water-heating solutions and home appliances. We are currently expanding our operations and looking for a driven, detail-oriented, and customer-focused Customer Operations & Service Manager to join our core team in Kfar Saba.

Role Overview:

In this central role, reporting directly to the CEO, you will be the beating heart of our customer journey. You will oversee the entire customer lifecycle—from managing incoming leads and closing sales to coordinating logistics, scheduling installations, providing ongoing support, and managing billing processes.

Key Responsibilities:

• Lead Management & Sales: Promptly handle incoming inquiries and leads (from digital campaigns and marketing channels), identify customer needs, provide solutions, and close sales.

• Order Fulfillment & Operations: Open orders, coordinate deliveries and installations with our technicians/warehouse, and track fulfillment through completion.

• Customer Service & Post-Sale Support: Manage customer service inquiries and technical calls, coordinate technicians, and ensure high levels of customer satisfaction.

• Billing & Documentation: Issue invoices, receipts, and delivery notes via CRM and accounting platforms (iCount); oversee billing and payment collection.

• Cross-Functional & CEO Support: Assist the CEO in ongoing daily operations, communication with suppliers/partners, reporting, and building scalable internal workflows.

Qualifications & Requirements:

• Proven experience in customer service, inside sales, or customer success / operations.

• Strong hands-on experience with CRM systems, ERP/inventory tools, or invoicing/accounting software.

• Exceptional organizational skills, high attention to detail, and ability to prioritize in a dynamic, growing environment.

• Excellent interpersonal and communication skills (verbal and written).

• "Can-do" attitude, independence, problem-solving skills, and operational flexibility.

Working Conditions & Benefits:

• Full-time position: Sunday to Thursday, 09:00 – 18:00.

• Location: Kfar Saba (On-site).

• Base salary + attractive sales commissions model

• Key growth opportunity within an early-stage, fast-developing company.