Senior Customer Success Manager

About the Company & Role

A growing B2B tech company with a global customer base is hiring a Senior CSM to own a portfolio of strategic international accounts.

You'll own the relationship end to end: onboarding through renewal, retention and expansion, and the revenue that comes with them.

What you'll do

• Own a portfolio of high-value global accounts across their full lifecycle.

• Act as your customers' strategic advisor - understand their business goals and help them hit measurable growth.

• Lead the commercial conversations: renewals, upsells, cross-sells.

• Monitor account health and kill retention risks before they land.

• Work with Product, Marketing, Operations and Sales, and bring the customer's voice back inside.

What you need

• 5+ years in Customer Success or Account Management, B2B.

• Strategic or enterprise accounts with global clients.

• Real commercial ownership - renewals, upsell, cross-sell.

• Comfortable with executive stakeholders and complex relationships.

• Analytical: turns data into decisions.

• Native-level English, written and spoken.

• AdTech, mobile or digital marketing background - Nice to have