Customer Success Manager

תחום: שיווק דיגיטלי

A fast-growing company is looking for a talented Customer Success Manager.
Resposibilities
Onboarding, Support and escalation of new and existing customers.
Handle support requests quickly and efficiently and liaising with the technical teams to find the right solution.
Maintain daily interactions to establish strong relationships and get a clear understanding of the customers status and progress.
Collaborate internally with engineering and product to escalate customer issues as appropriate.
Excellent communication skills and a passion for providing top notch service (written and verbal).

דרישות:

Excellent written and verbal communication skills in English.
Strong individual contributor who drives results.
Enjoys working closely with customers to ensure complete satisfaction.
System and security information knowledge.
Good Cyber technical skills – Advantage
Detail-oriented, diligent, proactive, organized, accountable, analytical and highly-motivated team player
Thrives in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines.
Friendly, positive personality
Multi-tasking.
Ability to work under pressure
3+ years‘ experience as a Customer Success Manager in a SaaS or SW company.
3+ years‘ experience in Cyber company – advantage..

תיאור:
A fast-growing company is looking for a talented Customer Success Manager.
Resposibilities
Onboarding, Support and escalation of new and existing customers.
Handle support requests quickly and efficiently and liaising with the technical teams to find the right solution.
Maintain daily interactions to establish strong relationships and get a clear understanding of the customers status and progress.
Collaborate internally with engineering and product to escalate customer issues as appropriate.
Excellent communication skills and a passion for providing top notch service (written and verbal).
דרישות:
Excellent written and verbal communication skills in English.
Strong individual contributor who drives results.
Enjoys working closely with customers to ensure complete satisfaction.
System and security information knowledge.
Good Cyber technical skills – Advantage
Detail-oriented, diligent, proactive, organized, accountable, analytical and highly-motivated team player
Thrives in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines.
Friendly, positive personality
Multi-tasking.
Ability to work under pressure
3+ years‘ experience as a Customer Success Manager in a SaaS or SW company.
3+ years‘ experience in Cyber company – advantage.

איזור: גוש דן