Support Center Manager (1008157)

Elad Software Systems specialize in managing and executing end-to-end projects and offer business solutions in order to help companies strengthen their relationship with end-client and improve the company’s customer experience using impeccable innovative and quality solutions.

We work through three different channels:

Data | CRM | Digital

Our Advantage – As a project driven company that had worked in all possible fields in the market, we’re always at the forefront of technology, employ all methods and know all the available tools. In fact, this allows us to create relevant and tailor-made solutions that can answer any need or challenge you might encounter on your way to reach your business goals.

Our Team – We know exactly why we call our experts the Dream Team; each and every personnel in our staff is a professional in their field, who takes you on a joint process and runs your project from end-to-end. It is important to us to keep researching the field, monitor, process and check in order to produce effective results.

We’re looking for an experienced Support Center Manager to lead its technical support center and computer support technicians.

Requirements:

· At least 5 years of experience in Technical Support, Help Desk, or IT Support in a medium-to-large organization.

· At least 4 years of experience managing a technical support team and computer technicians in an enterprise environment — mandatory.

· Experience managing a service operation that includes both a support center and field technicians.

· Experience with a ticketing system such as SysAid, Jira Service Management, ServiceNow, or an equivalent platform.

· Experience defining, measuring, and managing SLAs and KPIs.

· Hands-on knowledge of Windows, Active Directory, Microsoft 365, Outlook, Teams, and Entra ID.

· Familiarity with VDI and remote work environments.

· Experience working with System, Network, Information Security, and Application teams.

Don't miss out on this amazing opportunity to grow and succeed with us!