🎯 Operations & Customer Success Specialist (B2C) @ Navo RSVP

Company Description Navo RSVPs is a platform built to manage large-scale RSVPs and guest engagement through the WhatsApp Business API. It supports organizers of conferences, corporate events, private celebrations, and brand activations by streamlining invitations and response tracking. The platform enables personalized WhatsApp invitations, real-time monitoring of guest responses and attendance, and seamless communication before and after events. Navo also offers optional gift-sending via credit card, helping organizers enhance the guest experience. By using a familiar messaging channel, Navo simplifies event logistics and strengthens guest relationships.

Role Description The Operations & Customer Success Specialist (B2C) is a full-time remote role focused on ensuring smooth event operations and outstanding support for Navo’s customers. In this position, you will coordinate and monitor RSVP workflows, configure campaigns, and manage guest communication flows through the Navo platform. You will work directly with customers to onboard them, understand their event requirements, troubleshoot issues, and guide them in using Navo’s features effectively. Day-to-day tasks include tracking operational performance, documenting processes, resolving customer inquiries via digital channels, and collaborating with product and sales teams to improve the user experience. You will also help identify upsell opportunities, gather feedback, and support continuous improvement across operations and customer success.

Qualifications

• Strong analytical skills to interpret data, monitor campaign performance, and optimize operational workflows.
• Excellent communication skills for clear, empathetic customer support and effective collaboration with internal teams.
• Sales-oriented mindset with the ability to identify customer needs, support upsell opportunities, and contribute to customer retention.
• Operations management experience, including process coordination, documentation, and quality assurance in a digital or SaaS environment.
• Project management skills to handle multiple events, timelines, and stakeholder expectations simultaneously.
• Comfort working with technology platforms, messaging tools (e.g., WhatsApp Business), and CRM or ticketing systems.
• Proactive problem-solving approach, attention to detail, and a customer-centric mindset.
• Experience in event operations, customer success, or B2C support is preferred; startup or SaaS experience is a plus.
• Ability to work independently in a remote setting and adapt to changing priorities.