Customer Success Manager – Israel

Description:

We are seeking a Customer Success Manager based in Israel to own all ongoing engagement with our local customers.

This role is part of the Customer Success team and reports directly to the Customer Success Group Lead.

This is a field-focused role, about 80% on-site at customer bases and sites and 20% office-based. You will be Sentrycs' main representative to our customers in Israel.

Key Responsibilities:

Customer Success

• Own the full post-sales customer lifecycle in Israel
• Build strong relationships with key stakeholders and decision-makers at the operational, technical and senior levels
• Ensure successful deployment, onboarding and operational readiness at customer sites
• Drive adoption and use of Sentrycs systems in real operational scenarios
• Identify opportunities to expand existing deployments and introduce more systems

Field Engagement & Training

• Make regular visits to customer bases and sites across the country
• Deliver training, guidance and ongoing operational support to users and teams
• Represent Sentrycs to local customers in all customer-related matters

Technical Support

• Act as the first point of contact for technical issues and incidents in the field
• Troubleshoot on-site and coordinate with internal support, engineering and product teams until each issue is resolved
• Monitor system performance and address operational risks before they become issues

Field Feedback & Cross-functional Collaboration

• Collect feedback from the field and turn operational needs into product and feature input
• Work with Product & R&D so field insights shape the roadmap
• Work with Sales on account strategy and expansion opportunities

Experience

• Proven experience in the defense domain, ideally across several roles in a relevant field (air defense, C-UAS, intelligence, technology or similar)
• Deep familiarity with our domain and with how defense customers operate
• Background in complex technical or operational systems (RF, radar, SIGINT, C4I or similar) – strong advantage
• Previous experience in Customer Success, deployment, training or technical support – advantage

Skills

• Able to work independently in the field with high ownership and sound judgment
• Strong interpersonal and communication skills, including with senior stakeholders and decision-makers
• Technical aptitude and a hands-on approach to solving problems
• Comfortable working in a fast-growing environment

Languages

• Native-level Hebrew (mandatory)
• Good English – advantage

Location & Travel

• About 80% field work with frequent travel to customer sites nationwide
• Security clearance, or eligibility to obtain one