Customer Experience Manager

Company Description

well-b | Employee Experience Marketplace is an all-in-one platform designed to help organizations manage employee wellbeing and experiences at scale. The company enables Welfare and People Experience managers to create engaging, high-impact programs quickly and efficiently by centralizing top-quality vendors, streamlined booking, and budget management tools. From in-office events and team-building activities to personalized gift packages, well-b offers a wide variety of curated experiences in one place.

Backed by BUYME and trusted by more than 5,000 companies, the platform is built for teams seeking greater impact with less operational hassle. well-b is focused on making work feel better through thoughtful, employee-centered solutions.

Role Description

The Customer Service Specialist is a full-time, on-site role based in the Tel Aviv District, Israel.

In this position, the specialist responds to customer inquiries via phone, email, and online channels, ensuring timely, clear, and helpful communication throughout the customer journey.

Day-to-day responsibilities include guiding clients through the platform, assisting with bookings and troubleshooting, and resolving issues to maintain a high level of customer satisfaction.

The specialist monitors customer feedback, escalates complex cases when needed, and collaborates with internal teams such as sales, operations, and product to improve customer experience.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills, including the ability to manage multiple inquiries and provide clear, solution-oriented assistance.
• Candidates should possess experience in driving Customer Satisfaction and enhancing Customer Experience across different touchpoints.
• Strong verbal and written communication skills in Hebrew
• Comfort with using online platforms and CRM or ticketing tools; prior experience in SaaS or marketplace environments is an advantage.
• Problem-solving mindset, attention to detail, and a customer-centric attitude toward service delivery.
• Relevant experience in customer support or service roles; a background in HR tech, employee experience, or sales is a plus.
• Hybrid work (working from home once week)
• located at 17 Metzada Street, Bnei Brak.