Customer & Project Lead | Traveltech

Description:

Know how travel agencies really work? Help us build the system they run on.

Our mission has always been the same: world-class technology for the travel industry. Travel Booster is a constantly improving ERP for travel agencies, tour operators and travel management companies. It takes the complexity out of their daily work so they can do more, faster.

We're looking for a Customer Operation Specialist who understands travel from the inside. If you've worked with bookings, GDS systems, suppliers or agency back-office, you already speak our customers' language.

What your day-to-day will look like

✓ Be the go-to expert for complex customer issues across bookings, operations and back-office workflows

✓ Build long-term relationships with travel agencies, tour operators and TMCs

✓ Keep customers satisfied with professional, knowledgeable support

✓ Manage the day-to-day operational side of your customer accounts

✓ Mobilize internal teams (Product, R&D, QA) on behalf of your customers

✓ Lead full system implementations on-site, from setup to go-live

What will make you stand out?

✓ Experience in the travel industry: travel agency, tour operator, TMC, airline, hotel chain or travel-tech company

✓ Familiarity with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms

✓ Customer support, customer success or implementation experience in a B2B or SaaS environment

✓ A technical mindset and strong problem-solving skills

✓ Excellent communication skills in Hebrew and English

Why join us

✓ Turn your travel know-how into a tech career

✓ Work with leading players in the travel industry

What will you bring to the team?

✓ 2+ years of proven experience in customer relations or operations in complex environments, with a strong business focus

✓ Familiarity with the travel / traveltech industry – a must. For example, experience at a travel agency, tour operator, TMC, airline, hotel chain or travel-tech company

✓ Analytical, methodical and strong troubleshooting skills

✓ Highly service-oriented, with excellent interpersonal communication skills

✓ Excellent written and verbal English

Advantages:

✓ Hands-on experience with Gilboa or Travel Booster

✓ Experience with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms

✓ Training experience

✓ Additional languages