Customer Experience Manager

Description:

About Cardo

Cardo Systems is a provider of cutting-edge communication and connectivity devices and applications for powersports and outdoor enthusiasts. In 2026, Cardo is proudly unveiling its Beyond Helmet line, the first of its kind in the motorcycle industry, fostering a new age in safety, sound, and communications. After pioneering the world’s first Bluetooth-based wireless intercom headset in 2004, Cardo has been responsible for many of the industry’s innovations, revolutionizing communication, pushing technological boundaries, and enhancing user safety. Now sold in over 100 countries, Cardo is proud to be the world’s leading communication device for groups in motion.

Position Overview

Cardo is seeking a dynamic Customer Experience Manager to support two strategic growth engines: Off-Road Vehicles (ORV) and Cardo Ride, Cardo’s fast-growing subscription-based app. The position reports to the Head of ORV & Cardo Ride Businesses, with a dotted line to the CMO.

In this hands-on role, you will shape and deliver the customer experience across launches, customer journeys, app engagement, CRM, campaigns, events, partnerships, and customer-facing touchpoints. You will also help manage and develop selected business features within the Cardo Ride app, such as Challenges, working closely with the Head of both businesses, Marketing, Sales, Creative, Product, and external partners to bring ideas to life and deliver measurable results.

Roles & Responsibilities

• Own customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time.
• Plan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels.
• Work alongside the CRM and Lifecycle Manager to bring customer journeys to life through launches, campaigns, communications, events, partnerships, and customer-facing experiences across ORV and Cardo Ride.
• Develop newsletter concepts and drafts, and coordinate distribution with the relevant teams.
• Coordinate with Studio, Social Media, PR agencies, vendors, and partners to deliver assets, media activities, shipments, and partner execution.
• Maintain and repurpose photo, video, and customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other key channels.
• Support product web pages, SEO/GEO requirements, POP, promotions, product education, and market activations.
• Manage production timelines, budgets, purchase orders, invoices, and cross-functional execution.
• Manage and develop selected Cardo Ride in-app business features, such as Challenges, including business development and initiatives that support engagement, retention, and subscriber growth.
• Track customer engagement, campaign performance, and initiative results, and recommend improvements.

This job is not for everyone. To succeed, you’ll need to be:

• A star performer who takes ownership and gets things done.
• A customer-focused professional with at least 5 years of experience in customer experience, customer engagement, growth, CRM, marketing, campaign management or a related role.
• Highly organized and able to manage multiple projects simultaneously.
• Data-driven and comfortable analyzing customer engagement and campaign performance.
• An excellent communicator who enjoys working across teams and functions.
• Experienced in planning and delivering customer-facing programs, launches, campaigns, communications, and engagement initiatives across multiple channels.
• Fluent in English, both written and spoken. Native-level English is preferred.
• Passionate about creativity, technology, outdoor products, and customer engagement.
• Strong Plus
• Experience in consumer electronics, mobile apps, or subscription businesses.
• Experience in powersports, ORV, outdoor, or lifestyle brands.
• Experience working with international distributors and partners.
• Experience collaborating with lifecycle marketing, CRM, or customer engagement teams and platforms.
• Personal interest in motorcycles, off-road vehicles, or outdoor activities.

Got what it takes?

Join Cardo and help shape the customer experience across our ORV business and Cardo Ride. You will bring customer journeys to life and make a direct business impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status