Information Technology Help Desk

IT Technician & Help Desk Support

We are looking for an energetic and professional IT specialist to join our support team. If you are a natural problem-solver, eager to learn new technologies, and not afraid of technical challenges – your place is with us.

What will you do?

• Technical Support: Provide professional and user-friendly support to company employees (both on-site and remote), including hardware, software, operating systems, and network infrastructure.
• Hardware Management: Troubleshoot hardware issues in laptops and desktops (component replacement, upgrades), and install end-user equipment (monitors, docking stations, IP phones).
• User & Permission Management: Manage user accounts in Active Directory, Office 365, and Google Workspace.
• Inventory Management: Track IT equipment, prepare workstations for new employees (onboarding), and handle equipment offboarding.
• Network Troubleshooting: Diagnose basic communication issues, including WiFi configuration, printers, and file sharing.

What are we looking for? (Requirements)

• At least 2 years of experience in technical support / Help Desk.
• Strong knowledge of Windows operating systems and experience working with Microsoft 365 environments.
• Familiarity with basic networking concepts (IP, DNS, DHCP).
• Proven ability to diagnose and repair hardware (PC/Laptop)
• Willingness to be available for on-call support (remote/phone) outside working hours (with additional compensation).
• Ability to work under pressure while providing patient and service-oriented support.
• Good technical English (reading and writing).
• Advantage: Relevant certifications (such as CompTIA A+, Microsoft 365 Certified, or Network Administration courses).

What do we offer?

• A dynamic, technological, and friendly work environment.
• Additional compensation for on-call duties.
• Opportunities for professional growth and learning.