IT Helpdesk Specialist - EMEA & US Support - Student Position

we are looking for a IT Helpdesk Specialist.As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential.Weekly schedule (Israel time):Monday: 15:00-23:00Wednesday: 15:00-23:00Friday: 10:00-15:00What you'll do:Provide Helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation.Support and troubleshoot hardware and software issues (Windows and Mac).Install and configure hardware, software, and networks.Execute onboarding/offboarding processes for employees per established procedures.Manage and maintain IT inventoryדרישות:Fluent/near-native professional English (written and verbal) - you'll be the primary contact for EMEA and US employees, including senior stakeholders, often without a shared first language to fall back on.Hands-on Helpdesk experience in a domain environment.Experience in troubleshooting Windows and Mac technical issues.Good troubleshooting skills.Comfort working independently during evening/off-hours shifts with limited on-site backup.MCSA/CCNA certification - optional.You'll excel by:Strong customer service focus, with effective problem-solving and communication across cultures and time zones.Ability to work under pressure, prioritize tasks, and meet deadlines.Being a team player, comfortable working independently in a fast-paced global environment.Strong attention to detail and accuracy in documenting support interactions.Operating comfortably within a defined access-control framework (least-privilege roles, logged/time-boxed elevation) rather than needing broad standing