IT Support Manager

IT Support Manager - Israel - Permanent Contract

QCS staffing are partnered with one of the world’s top AI infrastructure companies. As an organisation, our client are leading a new era in cloud computing to serve the global AI economy. They create the tools and resources for their customers requirement to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams.

To support our client’s continued growth, they are currently looking to hire an IT Support Manager in Israel.

What You'll Do

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as the primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services
  
  

• Extensive experience managing technical support teams in a data center or similar critical infrastructure environment.
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).