Account Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Profile – Account Support Manager (ASM)

Position Purpose

The Account Support Manager (ASM) is responsible for the overall customer experience and delivery of the proactive support contract to enterprise accounts. The role bridges technical and business understanding, ensuring alignment between customer IT goals and HPE solutions, while fostering collaboration across internal and external teams to create sustained business value.

Key Responsibilities

• Deliver and manage the proactive support service contract for enterprise customers across multiple sites.
• Translate customer business needs into tailored HPE portfolio-based solutions.
• Proactively manage escalations and lead recovery actions during critical situations.
• Build and maintain strong, trust-based relationships with customer management and executives.
• Identify opportunities for business growth through additional services or solutions.
• Provide consultative advice and best practices related to IT infrastructure and operations.
• Coordinate between internal HPE teams, partners, and customers to resolve cross-technology incidents.
• Manage the Annual Support Plan (ASP) process, ensuring timely reporting, reviews, and progress tracking.
• Participate in or lead small improvement projects that enhance IT environment stability and customer satisfaction.
  
  

Required Skills & Experience

Mandatory

• Minimum 3 years experience with IT Infrastructure (OS, Physical & Virtual servers, storage, network)
• Proven ability to manage executive-level relationships (C-Level engagement).
• Excellent communication, collaboration, and problem-solving skills across multi-functional teams.
• Experience in managing escalations, SLAs, and proactive maintenance plans.
• Experience with leading projects and initiatives with multi-function parties (internal and vendors)
• Fluent English – verbal and written.
  
  

Advantage

• Minimum of 2 years’ experience in enterprise account management.
• Minimum 2 years hands-on experience with managing one or more of the following IT Infrastructure: Linux, Physical & Virtual servers, storage, network
• Strong technical knowledge of HPE infrastructure solutions (servers, storage, networking, and cloud).
• Business acumen with the ability to identify and develop new opportunities.
  
  

Personal Attributes

• Customer-oriented mindset with high ownership and accountability.
• Strong interpersonal and presentation skills.
• Ability to balance technical depth with business understanding.
• Self-motivated, proactive, and results-driven.
• Comfortable working in a dynamic, cross-functional, and international environment.
  
  

Additional Skills

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job

Services

Job Level

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.