Customer Success Enterprise Team Lead

As the Customer Success Enterprise Team Lead at Gett, you will lead and mentor a team of high-performing Enterprise Customer Success Managers (CSMs) dedicated to our most strategic and largest enterprise accounts.

You will be responsible for balancing people management with a sharp business focus, ensuring our clients derive maximum value from the Gett platform. Your mission is to drive a robust retention strategy, minimize churn, and proactively identify expansion opportunities to grow our business within existing accounts.

Key Responsibilities:

• Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
• Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
• Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing Gett’s "Wallet Share" within existing enterprise organizations.
• Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning Gett’s solutions with their core business goals.
• Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customer’s Perspective" and influence the product roadmap based on market needs.
• Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.
  
  

• Management Experience: At least 3+ years of experience in leading Customer Success or Account Management teams within the B2B SaaS/Tech space.
• Enterprise Background: Proven track record of managing large-scale, complex enterprise accounts within large-scale organizations.
• Business Acumen: Strong commercial orientation with a proven ability to negotiate, handle renewals, and drive business expansion.
• Analytical Mindset: Highly proficient in data analysis; ability to translate complex data into actionable business stories and work plans.
• CRM & BI Proficiency: Previous experience working with Salesforce and Tableau is a significant advantage
• Communication Skills: Exceptional interpersonal and leadership skills, with the ability to influence stakeholders at all levels.
• Thrive in Dynamic Environments: Ability to prioritize effectively and make rapid decisions in a fast-paced, high-growth environment.