Customer Success Team Lead

Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 200 international clients generating $16 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, UK, US, and India.

In this role, you’ll combine strategic thinking with hands-on leadership — driving customer satisfaction, team performance, retention, and growth. You’ll work closely with cross-functional teams including Product, Sales, R&D, and Operations, while mentoring a team of Customer Success Managers across multiple regions and accounts. If you thrive in fast-paced startup environments, love building strong customer relationships, and enjoy leading high-performing teams — we’d love to meet you.

Responsibilities

• Lead, mentor, and develop a global team of Customer Success Managers
• Drive customer satisfaction, retention, expansion, and long-term success
• Build and maintain strong relationships with strategic clients and stakeholders
• Own and improve Customer Success processes, methodologies, and KPIs
• Support the team in managing complex customer situations, escalations, and strategic accounts
• Partner closely with Product, Sales, Marketing, and Operations teams to advocate for customer needs and influence product improvements
• Monitor customer health metrics and utilize data to identify risks and growth opportunities
• Ensure excellent onboarding, adoption, training, and ongoing customer engagement
• Create scalable processes and best practices to support company growth
• Foster a customer-centric culture across the organization
• Manage communication workflows and infrastructure to ensure efficient and effective client communication
  
  

• 5+ years of experience in Customer Success and Account Management roles
• 2+ years of experience leading or mentoring customer-facing teams
• Experience in the high-tech \ tourism \ Hotel industry, working with international and multi-geographical clients
• Proven ability to manage complex customer relationships and drive business outcomes
• Strong leadership, coaching, and interpersonal skills
• Experience working cross-functionally with Sales, Product, Marketing, R&D, and Services teams
• Data-driven mindset with strong analytical and problem-solving skills
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Tech-oriented and proactive, with a strong bias for action and ownership
• Experience with tools such as HubSpot, Zendesk, Monday.com, Salesforce, or similar platforms - advantage
• Knowledge of the travel industry - an advantage
• Previous experience in a hyper-growth startup environment - an advantage
• English - Native level or fluent, both written and verbal, with excellent communication skills