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הגישו קו”ח דרך Jobify

CUSTOMER MANAGEMENT COORDINATOR

WAXMAN GROUP

הגישו קו”ח דרך Jobify

WAXMAN GROUP

בני ברק

CUSTOMER MANAGEMENT COORDINATOR

WAXMAN GROUP

הגישו קו”ח דרך Jobify

WAXMAN GROUP

בני ברק

Waxman Group is hiring a Customer Management Coordinator for a new and meaningful role within the organization. This is a cross-functional and strategic position, responsible for leading the company’s customer management domain from a process, managerial, and business perspective, with a strong focus on strategic customers. This role has a direct impact on how the company works with its customers and on positioning Waxman Group as a true business partner.

Responsibilities

Design and implement a customer management model and a consistent working standard throughout the project lifecycle
Work cross-functionally with senior management, division managers, and project managers
Collect, analyze, and present customer-related insights and data
Lead initiatives to improve customer experience and satisfaction
Conduct customer satisfaction surveys
Operate and manage the customer application
Measure, monitor, and drive continuous improvement processes in customer management

Requirements

Strong analytical skills and a systems-thinking approach
Ability to lead cross-functional processes and work independently
Excellent interpersonal and communication skills with a strong service- and business-oriented mindset
Previous experience in customer management, process management, or cross-functional roles – a significant advantage

הגישו קו”ח דרך Jobify