Customer Success Manager (CSM)

Join us as a Solution Engineer and become part of Nokod, the security company for low-code/no-code (LCNC) application development. Led by an experienced executive team, we are an innovative startup disrupting the AppSec space. If you’re seeking a positive work environment and want to be at the cutting edge of securing the future of application development, Nokod is the place for you!

We’re looking for a passionate professional with technical expertise to guide prospective and new customers through their journey and our company’s onboarding process.

Responsibilities:

• Lead prospects from the onboarding phase.
• Be the product expert, ensuring enterprise customers fully grasp the platform's value.
• Collaborate with the R&D team to create tailored solutions that solve customer pain points.
• Respond first for customer needs, and build the processes that scale to manage customer expectations.
• Prioritize and triage customer requests and issues, while continuously checking those are handled by the Product and R&D.
  
  

• 3+ years in a client facing (US) and tech-focused role (e.g., Customer Success, Technical Support Engineer) in B2B cyber security products.
• Strong technical background (development, cyber, etc.).
• Experience in the AppSec field - significant benefit.
• Excellent verbal and written communication skills in English