IT Support Manager

We’re looking for an IT Support Manager to join one of Israel’s largest banks.

This is a key technical role supporting core financial systems in a fast-paced, regulated environment. This is a great opportunity to take part in the ongoing digital evolution of the banking world, while working in a professional, structured, and high-impact environment.

What You’ll Do:

• Provide technical and functional support for pension and investment systems
• Handle incident management and system troubleshooting across open environments
• Perform data analysis and documentation to resolve complex system issues
• Monitor 24/6 system performance and ensure ongoing operational availability
• Manage upgrades, configuration changes, and integration of new interfaces
• Work with cross-functional teams, including finance, legal, IT, and external vendors
• Maintain accurate documentation and report statuses to relevant stakeholders

Requirements:

Must:

• 2+ years of experience supporting systems in open environments
• Strong technical analysis and system thinking capabilities
• Ability to manage incidents, prioritize tasks, and perform under pressure
• High attention to detail, documentation skills, and task ownership
• Strong communication skills and excellent interpersonal abilities
• Ability to work full-time with flexibility for extended hours as needed

Advantage:

• Experience with financial systems, especially in long-term savings / pension
• Previous work in end-user support roles
• Familiarity with F.M. systems
• Experience with M-Control
• Academic degree in Computer Science or Information Systems

To apply for this position, select Position > IT Support Manager.