Customer Success Manager

📍 Location: Hybrid (Israel)

🕒 Full-time | Sunday–Thursday, 08:00–17:00 (break 13:00–14:00)

Profitzon is Israel’s leading company helping individuals become successful Amazon business owners — without needing prior experience or time investment.

We build, operate, and scale Amazon FBA stores end-to-end for hundreds of clients in Israel.

Now we’re looking for a Customer Success Manager — someone with heart, leadership, and precision — to join our growing team and become the voice and face of Profitzon for our clients.

The Customer Success Manager is responsible for the entire client relationship — from the first introduction call to achieving commercial success on Amazon.

This is a key position in the company, designed to maximize each client’s return on investment and lead them to real results.

• 💬 Initiate first contact with new clients and coordinate their introduction call.
• 📞 Manage all ongoing client communication (WhatsApp, phone calls, Zoom).
• 📊 Oversee client progress across all business stages — LLC setup, Payoneer, Amazon account, shipments, and sales.
• 🗂️ Document every action daily in Monday.com (using a fixed subitem + thread format).
• 🔄 Proactively update clients weekly, bi-weekly, or monthly with clear status reports.
• 🤝 Maintain high satisfaction, encourage upsells, and prevent disappointment.
• 🚨 Identify issues and “raise flags” to internal teams (Customer Service, Retention, Management).
• Sales and upsales of existing clients to help them grow with us (Sales skills - must!)

• 💡 Exceptional interpersonal and communication skills (Hebrew & English).
• 💪 Strong emotional leadership – empathy, drive, and accountability.
• ⚙️ Full command of Monday.com, CRM tools, Profitzon Panel, and Amazon Seller Central.
• ⏱️ High-level time management and adherence to company procedures.
• 🧭 Independence and ownership — you’re the commander on the ground for your clients.

• Full management of assigned clients — operationally and strategically.
• Authority to make day-to-day service and communication decisions.
• Responsibility for enforcing process and pace when clients are unresponsive or deviate from the plan.

• % of active and satisfied clients.
• % of clients successfully completing key stages (LLC, Payoneer, Amazon Store).
• % of clients expanding their activity with Profitzon.
• Client satisfaction (NPS, surveys, direct feedback).
• Quality and consistency of documentation.

The Customer Success Manager is the voice, heart, and face of Profitzon.

They turn complex systems into personal experiences — maintaining connection, trust, and momentum.