Customer Success Manager

Company Description

Bigabid is a technology company specializing in elite programmatic user acquisition and retargeting DSP for mobile apps. Led by data scientists and engineers, Bigabid's Gen 2 DSP optimizes performance by analyzing data in real-time to target audiences at their peak potential. With our enhanced contextual data and deep categories technology, we precisely target maximum value users to ensure the highest possible LTV. We offer full transparency and actionable insights, helping partners to achieve scalable growth and enrich their products.

Role Description

This is a full-time, on-site role for a Customer Success Manager located in Tel Aviv-Yafo. The Customer Success Manager will be responsible for managing client relationships, ensuring client satisfaction, and driving client growth. Day-to-day tasks include onboarding new clients, providing ongoing support, analyzing client performance data, and offering data-driven recommendations. The role involves collaborating with internal teams to ensure smooth delivery of services and continuous client success.

Responsibilities:

• Revenue Growth – Maintain, fulfill, and scale monthly client budgets, with a strategic focus on identifying and executing upsell and cross-sell opportunities across Bigabid’s suite of ML technologies.

• Client Communication – Build and maintain strong, long-term relationships with clients through consistent, value-driven communication and face-to-face interactions.

• Collaboration – Work closely with clients and Bigabid’s internal teams, including product and sales, to align on evolving client needs and growth opportunities.

• Client Reporting and Analysis – Deliver actionable insights that help drive client decision-making and growth through ongoing analytical reviews and performance assessments.

Requirements:

• 3 years of experience as a Customer Success Manager with a proven track record in managing and growing client relationships, with essential B2B experience.

• Industry knowledge in Ad-tech, with experience in programmatic user acquisition or retargeting, is a strong advantage.

• Exceptional client management skills with the ability to balance proactive communication and growth-driven client support.

• Team player with a solutions-focused approach; motivated by both client success and collective goals.

Fluent in English – other languages are a big plus.

• Ability to grasp complex technology concepts and communicate them clearly to clients, empowering them to maximize product value.

• Dynamic, fun-loving, and yet driven! We believe in working hard while keeping a great atmosphere.