Marketplace CSM

Job Description

We’re hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at Atera. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.

Responsibilities:

• Commercial responsibility for renewing and expanding our top-paying marketplace customers
• Serve as the Marketplace subject matter expert for CS
• Serve as the primary point of contact between clients and the Atera team
• Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
• Build and maintain strong relationships with clients
• Conduct ongoing quarterly Business Reviews
• Lead value-driven conversations with your customers
• Build client adoption metrics and best practices for the Marketplace
• Proactively identify (growth) opportunities and optimization points for Atera’s clients
• Demonstrate the continuous value of Atera’s solutions by keeping high retention rates
• Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience
  
  

Requirements:

Requirements:

• 5+ years of experience in a technical and customer-facing role
• Availability to work Monday-Friday
• Experience in high-volume commercial renewals
• Solid understanding of customer lifecycle stages
• Experience with complex technical products
• Strong quantitative and analytical skills; ability to identify data trends
• A proven record of retaining, developing, and growing multiple client relationships
• Ability to work in a fast-paced, dynamic environment
• Superior organization and prioritization skills, with strong attention to detail
• Project management experience
• Self-motivated, detail-oriented with strong communication and interpersonal skills
• Problem-solver, resourceful, and independent
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  
  

Some Of Our Benefits

Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!

More About Atera

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.