Technical Account Manager

Our customer base is growing fast. We need someone who can own the full customer journey—from the first live demo through renewal—while serving as the single, high-level liaison for every internal team and cross-sector initiative. Your insights will steer the roadmap, keep clients delighted, and make sure every stakeholder is aligned on product direction.

What You’ll Do

• Be the high-level focal point: Coordinate with Sales, Product, Engineering, Content, Support, and multiple CyberProAI business units so everyone rows in the same direction.
• Lead internal product syncs: Organize and drive recurring roadmap and feature-scoping meetings; translate customer pain points into clear, prioritized action items.
• Run killer demos & workshops: Tailor live demonstrations, onboard cohorts of instructors, and host recurring “Ask-Me-Anything” sessions that showcase our advanced AI tooling.
• Own setup & integration: Create org accounts, connect SSO/LMS (Canvas, Moodle, etc.), import or build course libraries, and fine-tune AI quotas for each client.
• Drive customer health: Monitor log-ins, exercise completion rates, exam pass rates, and other KPIs; flag churn risks and propose upsells or new tracks.
• Triage & troubleshoot: Solve everyday issues (password resets, IDE errors, API limits) and escalate deep bugs to developers—fast.
• Fuel the roadmap: Funnel feature requests to Product, run betas with select customers, and convert real-world feedback into polished specs.

What You Bring

• 4–6 years in technical support, customer success, or solutions engineering for a SaaS or EdTech product.
• Fluency in coding concepts and AI terminology; you can hold your own with developers and data scientists.
• First-class communicator in English (Hebrew or other languages a plus).
• Organized, self-directed, and energized by helping people “get it.”
• Adept at juggling stakeholders from classroom teachers to CTOs—and knowing when to switch gears.

Why You’ll Love Working Here

• Advanced AI at your fingertips – cutting-edge LLMs, custom fine-tunes, automated assessment engines.
• Central seat at the table – you’re the go-to person for both customers and every internal sector across CyberProAI.
• Impact – your feedback lands directly on the sprint board; you literally steer the roadmap.
• Scale & credibility – small, low-ego team backed by CyberProAI’s global reach and security pedigree.
• Mission – closing the tech-skills gap with adaptive, hands-on learning powered by AI.
• Growth – exposure to both EdTech and cybersecurity markets with a clear path to leadership.