Technical Account Manager

About Us

Novee is the AI penetration testing platform built for a world where attackers operate at machine speed. Founded in Tel Aviv in April 2025 by a team with decades of nation-state offensive security experience - including veterans of Unit 8200, Iron Dome, and elite zero-day research - we're turning that expertise into a platform that thinks like a real attacker, runs continuously, and uncovers the novel vulnerabilities that manual testers and scanners miss.

We raised $51.5M in four months, backed by top investors YL Ventures, Canaan Partners, and Oren Zeev - one of the fastest funding trajectories in offensive security. Our proprietary AI model outperforms frontier LLMs by over 55% on real exploitation benchmarks, and we're just getting started.

We're looking for exceptional people to join our mission: making continuous, intelligent offensive security the new standard.

About The Role

We’re hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel.

You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. You’ll also collaborate with the two other TAMs in the organization as we support and scale our customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

You’ll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities:

• Own the technical success of customer deployments end-to-end
• Lead onboarding, integrations, and deployment in customer environments
• Work hands-on with customer systems, data, and integrations
• Troubleshoot complex technical issues in production environments
• Identify gaps, issues, and edge cases- and solve them proactively
• Perform validations (manual and automated) to ensure platform accuracy and value delivery
• Translate technical findings into clear business insights for customers
• Act as the main technical point of contact and build trusted relationships with customers
• Provide ongoing technical support and debugging
• Work closely with R&D and Product to share feedback and improve the platform
• Support expansion and renewal efforts through strong technical execution
• Contribute to building processes, playbooks, and best practices as the TAM function grows
  
  

• 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles
• Strong technical background and ability to understand complex systems and integrations
• Experience working with B2B customers - must
• Experience owning technical customer engagements end-to-end
• Strong troubleshooting and problem-solving skills
• Experience working cross-functionally with Product, R&D, and Sales
• Understanding of penetration testing / vulnerability management - strong advantage
• Familiarity with AI / LLM / Prompt Engineering - advantage
  
  

• Highly independent with a strong ownership mindset
• Comfortable operating in an unstructured, fast-paced startup environment
• Strong communicator with both technical and business stakeholders
• Proactive and solution-oriented
• Able to manage multiple customers and priorities simultaneously
• A true team player with a “get things done” attitude
  
  

• Background in cybersecurity, offensive security, or vulnerability management
• Experience supporting enterprise customers at scale
• Experience working hands-on with technical environments or writing scripts
• Experience building TAM or post-sales technical processes from scratch