Multidisciplinary Customer Program

A high-growth, heavily backed Defense-Tech and Deep-Tech leader engineering advanced electronic warfare (EW) and counter-drone (C-UAS) defense systems for mission-critical air defense.

The company builds proprietary, high-performance multidisciplinary platforms integrating complex hardware, radar, RF subsystems, algorithms, and real-time software to protect critical infrastructure and operational sites worldwide.

The company is located in the Sharon region (offering dedicated shuttle services from major train stations).

Role Description-

• Serving as a Senior Technical Account / Program Manager (Customer Success), holding complete end-to-end post-sale ownership as the primary technical focal point for international government and defense clients.
• Driving customer onboarding, adoption, and enablement across complex operational environments integrating Hardware, Embedded Software, RF, and Radar platforms.
• Managing end-to-end program delivery, software/hardware release cycles, field deployments, and critical technical escalations.
• Coordinating cross-functionally across Engineering, R&D, Product Management, Sales, Global Support, and Field Services to ensure timely resolution of customer requirements.
• Serving as a trusted product advisor, leading technical training sessions, guiding hardware/software upgrades, and identifying strategic Upsell and Renewal opportunities.
• Maintaining close operational relationships with global accounts, including international travel to customer sites and field test facilities abroad.

Requirements-

• Proven hands-on experience in Technical Account Management, Customer Success, Technical Program Management, or Project Management (5+ years) – Mandatory
• Extensive background supporting multidisciplinary systems integrating Hardware and Software components – Mandatory
• Demonstrated track record managing high-stakes relationships with Global Enterprise or Defense/Governmental Clients – Mandatory
• Technical comprehension and hands-on comfort with multidisciplinary domains such as RF, Radar, Wireless Communications, or Embedded Systems – Significant Advantage
• Experience managing cross-functional technical escalations, customer releases, and operational deployments – Mandatory
• Exceptional interpersonal, negotiation, and stakeholder-management skills with Fluent / Native-level English (written and verbal) – Mandatory
• Willingness to travel abroad to customer operational sites as needed – Mandatory