Information Technology Help Desk Support

Available Locations:

Ramat Hachayal, Netanya, Kfar Saba, Tel Aviv, Shoham, and Beer Sheva

Working Days & Hours:

Sunday–Thursday, between 08:00–18:00, on 9-hour shifts (including a break).

🏢 On-site position at a leading global pharmaceutical site

💰 Hourly wage: 40 NIS

🌐 English – High level required (spoken, reading, and writing)

Job Description:

A global IT services provider is hiring On-Site IT Support Specialists to support business operations at one of the world’s leading pharmaceutical companies. This role involves direct support for users in diverse environments including office areas, laboratories, and manufacturing floors.

Key Responsibilities:

• Provide on-site technical support to users
• Install and configure PC hardware and peripherals
• Troubleshoot hardware and software issues (including printers)
• Manage tickets and service requests via ServiceNow
• Handle PC and network asset tracking and local inventory
• Support Active Directory and user permissions
• Assist with basic networking (VLAN setup, cabling, Cisco devices)
• Provide basic support for meeting rooms and conference systems
• Perform imaging, configuration, and deployments via SCCM and AutoPilot
• Maintain documentation and contribute to knowledge bases

Job Requirements:

• Must: Previous technical support experience in a medium/large organization
• Must: Strong customer service orientation
• Must: English fluency – spoken, written, and reading
• Must: Knowledge of Active Directory and basic networking concepts
• Must: Experience with Windows OS and PC hardware troubleshooting
• Good to Have: Familiarity with ServiceNow
• Good to Have: Knowledge of Office 365, SCCM, and AutoPilot
• Good to Have: Experience supporting printers, Cisco switches, and meeting room tech

📩 Send your CV to: silviajb@nisha.co.il

Ready to join a high-impact, international work environment? Apply now!