Customer Experience Manager

Company Description

Mumble leverages the official WhatsApp API to help businesses maintain regular relationships with customers, manage lists, publish promotions or important events, plan automatic sales, and answer relevant questions. The interface is designed to be smart, fast, and simple, making it easier for businesses to enhance their communication and customer engagement.

This is a full-time hybrid role for a Customer Experience Manager based in Modiin-Maccabim-Reut, with some work from home acceptable. The Customer Experience Manager will be responsible for ensuring customer satisfaction by managing customer relationships, analyzing customer feedback, and improving overall customer experience. Daily tasks will include direct communication with customers, addressing their concerns, providing exceptional customer service, and working closely with other departments to enhance the company's customer-oriented processes.

• Strong Customer Satisfaction and Customer Experience skills
• Excellent Communication and Customer Service skills
• Proficient Analytical Skills
• Ability to work independently and in a hybrid work environment
• Experience in managing customer relationships and feedback
• Bachelor's degree in Business, Communications, or a related field preferred