Customer Success & Operations Coordinator

About Monogoto

Monogoto is redefining IoT connectivity with a secure, cloud-based cellular network designed for agility, scalability, and innovation. With millions of devices connected across 160+ countries and 500 networks, we empower businesses in industries like manufacturing, healthcare, fleet management, and retail. Our dynamic, global team operates from Silicon Valley and Tel Aviv, backed by leading investors and industry experts.

At Monogoto, you’ll work at the intersection of IoT, telecommunications, and cloud innovation. This role is perfect for analytical thinkers who thrive in problem-solving, process optimization, and technical troubleshooting. If you enjoy working with data, improving customer experiences, and collaborating with a high-performing team, we’d love to meet you.

As a Junior Customer Success Manager, you’ll be responsible for ensuring smooth activation, shipping, and support for Monogoto’s SIM cards and IoT devices. Success in this role depends on a strong mix of operational efficiency, technical aptitude, and teamwork.

• Process and fulfill customer orders for SIM cards via phone, email, and online platforms.
• Manage inventory and ensure timely shipments while preventing stock discrepancies.
• Activate SIM cards and troubleshoot connectivity issues using Monogoto’s platform.
• Assist customers in setting up and configuring IoT devices, cellular modules, and gateways.
• Guide users through troubleshooting steps, including network diagnostics and API integrations.
• Interpret and present ad-hoc results in a clear and understandable way to internal and external stakeholders.
• Identify gaps in customer knowledge and contribute to training materials or user guides.
• Work closely with cross-functional teams to streamline processes and improve customer experience.
• Actively support and collaborate with colleagues, recognizing that shared success benefits everyone.
• Take ownership of projects, working independently and proactively to drive them to completion.

• Team-first mindset: You believe collaboration leads to better outcomes for both customers and colleagues.
• Technical aptitude: Ability to grasp IoT, cellular connectivity, and SIM card functionalities.
• Analytical skills: Comfortable working with data, troubleshooting issues, and improving processes.
• Clear communication: Ability to present findings and insights in an understandable way.
• Operational efficiency: Ability to manage time effectively and meet deadlines with minimal supervision.
• Independence & proactivity: You take initiative, drive projects forward, and deliver results.
• Tech proficiency: Experience with Excel, helpdesk tools (Zendesk preferred), and basic scripting or API usage (a plus).
• Experience advantage: IoT, telecom, Kibana, video editing, or customer support tools.

You’re detail-oriented, tech-savvy, and customer-focused. You enjoy solving problems, improving processes, and working collaboratively in a fast-growing company. If you’re looking for a role that blends operations, analytics, teamwork, and technology—this is your opportunity.