Customer Success Coordinator – Healthcare Technology (Field Role)

AISAP is a healthcare AI company focused on improving real-time diagnosis and clinical decision-making through advanced ultrasound solutions.

About the Role

We're looking for an energetic, highly organized Customer Success Coordinator with a genuine passion for healthcare to join our CS team in Israel. This is a field-based, individual-contributor role — not a managerial position — with regular travel to hospital sites across the Tel Aviv area and Jerusalem . You'll be the central point of contact for clinical teams, working closely with hospital staff — including those who are hesitant about new technology — to make sure our platform is genuinely adopted, not just installed. You'll coordinate training and onboarding logistics, provide first-line field support, monitor system activity, and act as the voice of the hospital back to our internal teams — all in service of one goal: helping medical teams deliver better patient care.

What You'll Do

Hospital Site Management — Serve as the primary point of contact for hospital stakeholders (department heads, clinical teams, and IT staff) at the sites under your care, building strong, trusted relationships that keep our partnership running smoothly.

Training & Onboarding Coordination — Coordinate the logistics of training days, refresher sessions, and clinical workshops with medical teams. You're not the one delivering the clinical training itself — our dedicated trainers handle that — your job is to make sure it happens smoothly and that every clinician has what they need.

Adoption & Change Management — Work directly with clinical staff who are hesitant or resistant to adopting new technology. Use patience, persistence, and strong interpersonal skills to work through pushback and objections until the new workflow actually sticks — this is often the difference between a training session and real adoption.

Field Support — Be the first point of contact for questions from hospital staff in the field, resolving straightforward issues on the spot and escalating what you can't solve yourself, so clinical teams can stay focused on patient care.

Monitoring & Operations — Track system usage across hospital sites (new users, usage trends, incomplete scans) and flag anomalies early, helping us stay one step ahead of potential issues.

Reporting & KPIs — Maintain dashboards and produce regular reports on site health, proactively identifying accounts that need extra attention before small issues become big ones.

Voice of the Customer — Channel feedback from hospital teams directly to our product and development teams, helping shape a product that truly fits the needs of clinicians on the ground.

What You Bring

• 5+ years of experience in customer success, field support, or coordination roles — healthcare, medtech, or clinical environment experience strongly preferred
• Exceptional organizational skills with the ability to juggle multiple priorities and stay on top of the details
• Strong interpersonal and persuasion skills, patience, and a genuine service mindset — comfortable working through resistance with busy medical teams under pressure
• Comfort with computer systems and CRM tools (HubSpot experience is a strong plus)
• Good written and spoken English
• Willingness to travel regularly to hospital sites across  in the center and Jerusalem — this is a field-based role, not primarily office-based
• Ability to work independently in a fast-moving, dynamic startup environment

Why This Role Matters

Every hospital site you support, every training session you coordinate, and every ticket you resolve helps clinical teams work more efficiently and, ultimately, helps patients get better care. If you thrive on organization, love working with people, and want your day-to-day work to have real impact in healthcare, we'd love to meet you.