CS Operations Specialist

About us

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

About the Role

We are looking for a creative, bright, and talented part-time CS Operations Specialist student to join our growing Customer Success team. As a CS Operations Specialist, you will support, manage, and maintain relationships with third parties to ensure they successfully remediate their cyber gaps based on the customer(s) needs.

Manage supplier assurance program for our customers: communicate with suppliers via email or video call, obtain assessment material, and help finalize their assessment flow.
Manage and maintain a program of communication and progress of your work to share and update the customers (including weekly or daily syncs).
Assist in day-to-day customer support duties and tasks, including manual work (such as data input), and requires high attention to detail, a mature decision-making process, and independence.
Follow up on communication with third parties until all tasks are completed.
Collaborate with other departments to resolve open issues and various tasks as needed.

Experience & Skills

BA student (1st or 2nd year preferred).
Part-time position - available at least 2 days a week (flexible).
Excellent verbal and written skills in English - a must.
Experience in a customer-facing role - a must.
Excellent interpersonal skills and a lot of patience.
Creative thinker with great attention to detail, who is highly organized and resourceful.
Ability to work in a fast-paced startup environment.

About You

Tech-Savvy & Quick Learner - Comfortable picking up new tools, data processes, and technical concepts.
Detail-Oriented - You notice the small things and keep workflows clean, accurate, and organized.
Analytical & Curious - You enjoy understanding how things work and finding efficient ways to improve them.
Clear Communicator - Able to explain technical issues simply and communicate professionally with customers.
Collaborative Team Player - You work well with others and contribute to a positive, supportive team environment.