Technical Account Manager

At Sentra, we are dedicated to revolutionizing the way organizations approach data security. Sentra’s unique approach enables enterprises to autonomously scan their environments without the need for agents, ensuring that data remains securely within their cloud or on-premises infrastructure. This innovative methodology sets us apart in the industry, providing organizations with control and visibility over their sensitive data at all times. Our commitment to excellence in data security posture management and data detection and response makes Sentra a leader in the field.

We are seeking a Technical Account Manager to join our Customer Success team at Sentra. In this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention. As the primary technical contact for our enterprise clients, you will help them maximize the value of Sentra’s platform, providing both technical and strategic guidance. Sentra prioritizes exceptional customer service, which is why we are building a highly capable and technically proficient CS team. If you’re passionate about data security and ready to make an impact, we encourage you to apply and join us in safeguarding organizations against evolving cyber threats.

About the team:

Sentra’s technical account management team is dedicated to supporting advanced customer needs and providing unmatched service to our enterprise clients. As part of this collaborative team, you’ll work closely with sales, engineering, and product teams to deliver tailored solutions and ensure customer success. Our team culture values proactive communication, technical expertise, and a commitment to understanding and meeting our customers' data security goals.

Responsibilities:

• Customer Relationship Management:
• Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships.
• Conduct regular account reviews and recommend optimizations to enhance Sentra’s solutions.
• Technical Expertise and Support:
• Provide guidance on Sentra’s products, facilitating smooth integration across multi-cloud environments.
• Identify and address risks, inefficiencies, and areas for improvement in customer environments.
• Collaborate with Technical Support to ensure customer satisfaction.
• Deployment and Implementation Support:
• Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation.
• Provide ongoing support to ensure successful adoption of Sentra’s platform.
• Product Training and Feedback Loop:
• Deliver training to help customers maximize Sentra’s capabilities.
• Act as a customer advocate, collecting feedback to inform product development.
  
  

• 5+ years in a technical, customer-facing role, such as Technical Account Management or Solutions Engineering.
• Proficiency with cloud platforms (AWS, Azure, GCP) and a strong understanding of data security and classification challenges.
• Solid knowledge of data security concepts and compliance frameworks (e.g., GDPR, HIPAA).
• Proficiency in SQL and scripting languages (e.g., Python).
• Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
• Excellent communication skills, with the ability to convey complex technical concepts to varied audiences.
• Strong problem-solving abilities and experience handling technical challenges effectively.