IT Support Engineer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an IT Support Engineer at Via, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation.

What You’ll Do:

• Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity.
• Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance.
• Ensure Security: Implement policies, prevent threats, and safeguard data.
• Collaborate: Work with global teams to solve issues and share best practices.
• Empower Workforce: Onboard staff, provide tools, and enhance IT support.
  
  

What You'll Need:

• Strong technical skills, including:
• MacOS & Windows systems
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Cloud technologies (e.g., Okta, Kandji, Google Workspace, AWS)
• Mobile device management (MDM)
• Experience with ticketing systems, remote support tools, and IT asset management
• A passion for problem-solving and a dedication to customer satisfaction
• Excellent communication and interpersonal skills
• A proactive and results-oriented approach
  
  

What we offer:

• Joining a global employer with over 700 mobility deployments in 40+ countries
• Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.
• Competitive compensation package which includes base salary and stock options
• Health insurance with a discount for family members
• Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
• Career development and growth opportunities
• Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits
  
  

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe.

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.