Technical Account Manager

Job Title: TAM (technical account manager)

Location: Tel-Aviv

Company Overview:

Jedify, a startup founded by successful entrepreneurs, aims to create a world-class SaaS solution leveraging generative AI and large language models. Backed by top-tier VCs, we seek a passionate and experienced Technical Account Manager to bridge the gap between sales and engineering.

Position Overview:

As a Technical Account Manager, you will be a crucial link between our sales, engineering, and Data analyst teams. Your role will involve ensuring seamless integration of our product into customer environments, nurturing ongoing customer adoption and driving product innovation by working closely with customers and internal teams. The ideal candidate has a strong background in SQL, business analysis, and customer-facing roles, with a proven track record in technical account management or solution engineering.

Key Responsibilities:

• Bridge Sales and Engineering: Act as the primary liaison between sales and engineering teams, guiding the product from pre-sales discussions through to post-integration support bringing a deep understanding of the business and customer needs to the table.
• Customer implementation: In charge of the implementation of Jedify within the customer data environment. This includes the setup of Jedify, discovering the relevant use cases and stakeholders and managing the overall process.
• Customer Success: Partner with customers during pre-sales and implementation to ensure rapid, seamless, and delightful product integrations, resulting in high customer satisfaction and loyalty.
• Technical Expertise: Leverage your deep technical knowledge to solve complex customer challenges, provide tailored solutions, and advocate for customer needs in product development.

Qualifications:

• Professional experience: 5+ years as a Solutions engineer, Technical account manager or similar role at a BI company, BI integrator/implementor or data oriented company.
• Technical expertise: 5+ years of experience in SQL, with a demonstrated ability to write complex queries that meet business objectives.
• Experience with Data Platforms: Hands-on experience with data platforms such as Snowflake, BigQuery, Databricks, and familiarity with ETL/ELT and BI systems.
• Business Acumen: Strong understanding of business data needs and the ability to translate those needs into technical solutions.
• Customer-Facing Experience: Previous experience in roles such as Data Analyst, Solution Engineer, or Presales Engineer, with a strong focus on customer interaction and satisfaction.
• Problem-Solving Skills: Ability to think critically, solve complex problems, and make informed decisions in a fast-paced environment.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Organizational Skills: Highly detail-oriented, organized, and able to manage multiple priorities effectively.
• Team Collaboration: Ability to work both independently and as part of a cross-functional team.
• Startup experience: Move fast, learn fast, fail fast. Somebody that is comfortable with a fast paced ever changing environment.

Preferred Qualifications:

• Experience with AI/ML or generative AI technologies.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud.

Benefits:

• Competitive Compensation: Attractive salary and benefits package, including substantial equity grants.
• Growth Opportunity: Be part of a rapidly growing company where your contributions have a significant impact.
• Cutting-Edge Technology: Work on innovative AI and analytics solutions that are at the forefront of the industry.
• Collaborative Culture: Join a supportive and collaborative team that values innovation and creativity.

If you are a highly motivated individual with a passion for AI and data analytics, and you thrive in a startup environment, we encourage you to apply and become a part of our exciting journey.