Help Desk Manager

About The Position

Join Us. Make Your Imprint.

Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy life cycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.

What’s the Job?

We are seeking an experienced Help desk and IT system to oversee our IT infrastructure and provide hands-on help desk support for our main office of ~200 employees. This role combines IT administration with day-to-day technical support in a multi-platform environment utilizing cloud-based SaaS solutions. 

What You’ll Do

● Help Desk Support: Provide first-line technical support for the office, troubleshoot hardware, software, and network issues. Manage and resolve IT tickets in a timely manner using Atlassian's Jira.

● IT Infrastructure administration: Oversee and maintain company IT systems, develop and implement IT policies and procedures.

● Projects: Execute IT projects to improve infrastructure and productivity, evaluate and implement new technologies as needed, ensure smooth integration between various SaaS platforms.

● Security and Compliance: Ensure IT systems comply with industry standards and regulations, Implement and maintain cybersecurity measures across all platforms and cloud services.

What You Bring

 5+ years of experience in IT system administration and hands-on technical support

• Excellent problem-solving and communication skills
• Strong knowledge of:

Google Workspace administration

Salesforce administration and customization

Atlassian suite (Jira, Confluence, etc.)

Cross-platform support (Windows, Linux, Mac)

Cloud services and cybersecurity

If You Bring These, Even Better!

• Experience with HRIS systems- preferably Bob
• Slack enterprise management
• Bash/Shell scripting ability
• Experience with IT service management frameworks (e.g., ITIL)
• Relevant certifications (e.g., Google Workspace, Salesforce Admin, CISSP, CompTIA)