Information Technology Support Engineer

At Hexagon physical security (formerly Qognify), we're on a mission to make the world a safer place with our cutting-edge software. We tackle tough problems, like managing video surveillance and incidents, to help our customers respond swiftly and smartly. Based in the US with a global footprint, our team in Germany and Israel is at the heart of our service and R&D efforts.

We are searching for an IT Support Engineer to work in our Ra'anana, Israel, office. This position will report to the Senior IT Manager.

As a key member of our Global IT Team, your role as an IT Support Engineer will involve responding to user service requests, effectively diagnosing, categorizing, and prioritizing incidents. You will be expected to ensure that incidents and requests are resolved at the first point of contact using available tools and knowledge sources. Additionally, you will be responsible for keeping users informed of progress and providing outstanding customer service at every stage.

What you will do?

• Ensure all users technical issues are diagnosed and resolved in a timely and resolutions are communicated.
• Provide technical support on standard software applications in Windows systems, hardware, and network issues employees and business partners.
• Installation and delivery of personal computers.
• Deployment and configuration Windows based servers.
• Document the issue, request and/or question into the ticketing system.
• Perform tasks related to On Site Training, monthly patching, and software deployment.

What you bring to the role?

• 3-5 years of IT Service / Help Desk / R&D Support experience.
• Hands on experience installing and troubleshooting hardware and software, personal computers, and servers.
• Expertise in deploying and configuring Windows and Windows Server operating systems.
• Expertise in deploying and troubleshooting Microsoft 365 applications suite.
• Experience managing Active Directory, Group policy, and Access rights.
• Experience with Networking, DNS, SMTP, and VPNs.
• Experience utilizing a ticket tracking system, managing software and hardware assets.
• Experience with administration / troubleshooting of virtualization technologies, Backup and Storage systems.
• Knowledge of PowerShell scripting capabilities, a plus.
• Knowledge of MCSA or equivalent, a plus.
• Proficient in both oral and written communication in English and Hebrew.
• Enjoys working in a collaborative and customer-centric culture.
• Highly organized and motivated by finding creative solutions.
• Ability to travel off site.
• Ability to work off hours on occasion.