IT Support Engineer

Weka is a fast-growing startup developing the world’s fastest and most scalable data platform. WEKA lives anywhere the data does, whether on-premises, in the public cloud, or in a hybrid environment, and was built from the ground up to meet the diverse needs of modern data workloads.

At Weka, we are constantly putting our technology and ourselves to the test to solve today’s biggest data storage challenges while enabling heightened productivity.

We currently enable Fortune500 companies to push the boundaries of what’s possible, achieve breakthrough innovations, and solve previously unsolvable problems. Want to join the ride?

What makes a Wekkie?

If you have a positive “can-do” attitude, a relentless curiosity about all things tech, and you thrive on pushing limits and breaking barriers, you’ll fit right in at Weka!

We’re a super friendly bunch who support each other, promote best practices, and we always encourage collaboration and sharing ideas. Even on rainy days, our sunny spirits shine through. And as we grow, we’re inviting those who are like us to join in the fun!

As a IT Support Engineer, You’ll

End-to-end IT Support for WEKA’s R&D headquarters in Tel-Aviv, as well as remote IT support for teams across EMEA.

Support and maintenance for the Tel-Aviv office IT systems and multimedia equipment, including wifi, networking, printers, security, conference rooms and endpoints.

Requirements

• MacOS and Ubuntu based endpoint administration: Ability to install, support and maintain Mac and Linux based endpoints and VDIs. Ability to quickly troubleshoot issues and determine the root cause for providing efficient solutions. Knowledge of best practices. Knowledge of the function of the different computer components.
• SSO and SaaS administration: Familiarity with SAML, OIDC, and SCIM, experience with modern IdP in an automated environment including user provisioning and de-provisioning, group assignment, app assignment and integrations of new applications. Experience with Okta is preferred.
• User Administration: Experience with basic user management. Familiarity with user access control and permissions management. Ability to troubleshoot access issues. Experience with Google Workspace, Azure AD, AWS IAM and Okta is an advantage.
• Cloud Infrastructure Administration: Familiarity with cloud platforms such as AWS, GCP, OCI, or Azure. Basic understanding of cloud services like compute, storage, and networking. Ability to troubleshoot and support user authentication methods, permissions and access issues.
• Zoom Business with fully equipped Zoom Rooms: Experience with Zoom Business user and room management. Ability to deploy basic configurations and troubleshooting for Zoom Rooms and provide guidance. Familiarity with all Zoom app settings and customizations, Zoom security features and best practices.Atlassian Jira and Confluence: Basic experience with using and navigating Jira and Confluence. Ability to perform basic tasks such as creating projects, managing workflows, and organizing content. Familiarity with user permissions and basic customization options.
• Networking and WiFi Management: Proven understanding of networking fundamentals. Ability to describe how DNS, DHCP and routers work. Ability to perform basic configurations and troubleshooting for networking and WiFi issues.
• Network Security and VPN administration: Knowledge of network security principles and firewall administration. Familiarity with VPN technologies and basic security concepts. Ability to assist in traffic monitoring, and connection troubleshooting. Experience with Cato Networks is an advantage.
  
  

• Okta Workflows and Okta Access Requests
• Advanced network knowledge: ROUTING, VLAN
• Proficiency with Linux operating systems
• Scripting (Python) and Linux CLI (bash)
• Demonstrated experience with implementing/migrating critical, sensitive IT systems
  
  

• Service-oriented personality, with the ability to work under pressure
• Ability to work in a complicated technical environment, learn quickly and master new technological fields without outside help
• High level of fluent English - written and verbal.
• Experience with writing clear and comprehensive KBs and how-to guides.
• Dedication, organization, availability, and responsibility